Recently, there have been several publicised incidents where financial service customers have become targets of various types of scams. Fraudulent messages containing, for example, incorrect invoices or payment links may also be sent in Mandatum’s name. If you suspect that you have received a fraudulent message, do not respond to the message, do not click any links in the message and do not follow the instructions in the message.
Mandatum urges its customers to be vigilant especially in situations where the invoice, login instructions or payment link lead to a website that is not Mandatum’s. Please note that on a phone, messages sent by scammers may end up in the same message thread as authentic messages. Please be extra careful with invoices that arrive in your email.
You can recognise a fraudulent message, for instance, by the sender’s email address, which may be different from Mandatum’s email address by only one character in order to mislead the recipient. Be extra careful if you receive an unexpected invoice or if you have not received invoices sent by email before. All of Mandatum’s email addresses are in the form @mandatum.fi, @mandatumlife.fi, @email.mandatum.fi or @mandatumam.com. Mandatum’s websites are www.mandatum.fi and www.mandatumam.com.
Please note that Mandatum never asks for its customers’ login credentials or for bank contact details by email. If you are being urged to pay an invoice that has different account details, always contact Mandatum’s customer service or your contact person before paying the invoice. Mandatum’s account information generally does not change. When communicating with customers, Mandatum does not use remote connection apps that gain control of the device of the person receiving the call.
General things to keep in mind with respect to safe transactions:
- Only use the contact information contained on Mandatum’s website or your Mandatum contact person’s contact information that you know.
- Inform Mandatum of any suspicious messages by email: security@mandatum.fi.