Espen, managed by Mandatum, has once again been ranked as Finland’s best shopping centre for tenant satisfaction. In KTI’s nationwide survey, Espen received top ratings across all categories – with collaboration, management, and maintenance services standing out in particular.
Located in the heart of Vaasa, Shopping Centre Espen has once again been recognized for its excellent cooperation with tenants. In KTI Finland’s annual tenant satisfaction survey for 2025, Espen ranked first in overall tenant satisfaction. The survey included 28 shopping centres from across Finland.
Espen is owned by the special common fund Mandatum AM Finland Properties II. Mandatum’s real estate management team is responsible for the property’s comprehensive and active ownership, management, and development.
“The success in this survey shows that long-term and active ownership delivers results. Our goal is to continue developing properties that support tenants’ business, enhance customer experience, and promote sustainable development,” says Risto Aro, Senior Portfolio Manager at Mandatum.
Espen improved its scores in all survey categories, with shopping centre management and property maintenance services rated the best in the comparison. The Net Promoter Score (NPS), which reflects tenants’ willingness to recommend the shopping centre, rose to an impressive 85. This indicates that the vast majority of tenants would recommend Espen to others and are strongly committed to collaboration.
“It is a great honor to once again be ranked first in the tenant satisfaction survey. This shows that we have succeeded in our goals and in our cooperation with tenants. At Espen, we have built a management approach that encourages openness and participation – creating the foundation for an active and committed tenant community,” says Katriina Karkkola, Shopping Centre Manager at Espen.
Espen, a historically significant property, consists of buildings constructed between 1926 and 1991 and fully renovated in 2018. Located by Vaasa Market Square, the centre hosts over 60 tenants and offers a total of 18,700 m² of leasable retail, office, entertainment, and hotel space.
Shopping Centre Espen. Photo credit: Colliers
Further information:
Risto Aro
Senior Portfolio Manager, Mandatum
Tel. +358 10 209 8165
risto.aro[a]mandatumam.com
Katriina Karkkola
Shopping Centre Manager, Espen
Tel. +358 50 449 4584
katriina.karkkola[a]colliers.com
Marketing material. Mandatum Asset Management Ltd acts as the portfolio manager of special common fund Mandatum AM Finland Properties II. The Fund is managed by Mandatum AM AIFM Ltd (address: Bulevardi 56, P.O Box 1221, FI 00101 Helsinki, Finland). Prospective investor should always read the official fund documentation before making any final investment decision. These documents, summary of investors’ rights and sustainability related disclosures are available at www.mandatumam.com/mandatum-am-aifm. The fund is eligible for professional investors in Denmark, France, Netherlands, Norway, Spain and Sweden and for non-professional and professional investors in Finland.
Mandatum AM Finland Properties II special common fund complies with disclosure requirements in accordance with Article 8 of the Sustainable Finance Disclosure Regulation (EU) 2019/2088 (SFDR) but does not make sustainable investments.